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Patent Pending | GB 2403018.1 and US 19/067196
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- Device Reachability Status
Overview
The “Device Reachability Status” API allows API consumers to query the connectivity status of a device on a mobile network. The API reveals whether the device is reachable via SMS, data (mobile internet), or both, enabling better communication or service management decisions based on real-time device availability.
How it works?
The requester provides one mobile device identifier (MSISDN, IP or external identifier) and gets a response the device connectivity status.
Use Cases
- Emergency Services: An emergency application queries the reachability status of a critical response team member. If the device is reachable via SMS, the system triggers an SMS alert, ensuring that the responder receives the message despite possible data connectivity issues.
- Customer Support Platforms: A customer support platform checks the reachability of customers through SMS before attempting to send a message or support ticket. If the device is reachable via SMS but not data, they ensure that only SMS-based communication is attempted.
- IoT Devices: A fleet management system queries the reachability status of IoT devices in vehicles. If a device is reachable via data, the system can proceed with real-time monitoring. If it’s reachable only via SMS, the system may reduce the frequency of data updates or switch to less data-intensive communication methods.
Benefits
- Real-time Connectivity Status:
- Benefit: The Device Reachability Status API provides real-time information on whether a device is reachable via SMS and/or Data.
- Value: This allows for quick diagnostics, making it easy to determine if a device is available for communication, which is crucial for troubleshooting and ensuring reliable communication.
- Enhanced User Experience with Accurate Reachability Information:
- Benefit: The API ensures that businesses know whether a device is reachable via SMS or data before attempting communication.
- Value: This enhances customer satisfaction by allowing businesses to adjust communication methods (SMS or data) to ensure messages are delivered successfully.
- Efficient Network Utilization:
- Benefit: By providing precise reachability details, the API optimizes network resource usage, ensuring that messages or data packets are sent only when the device is reachable.